v0.24.0Your IT support, finally handled
Hand your company's IT helpdesk to the ONYX team. We run it, you get outcomes — a guaranteed response time, a steady workflow and full transparency.
No commitment · We reply within 24 hours
Part of the Onyx product family — built in Azerbaijan, supported by a local team
In growing teams, IT support quietly turns into an expensive, invisible burden.
Responses lag
People wait hours — sometimes days — on simple issues. Every minute is lost productivity.
Chaos and no trail
Requests get lost in chats, emails and hallway conversations. Nobody can track who did what.
The team is overloaded
One or two in-house IT people carry the whole load. When they take leave, support stops.
Hidden costs
Headcount, tool licenses and surprise outages eat the budget — and the outcome is still unpredictable.
ONYX Helpdesk isn't just a tool — we're the team that runs your support end to end, all on one platform.
Helpdesk & Ticketing
Every request is logged, prioritized and tracked. SLA-driven workflows, approval steps and multilingual support — nothing slips through the cracks.
Asset & CMDB
Every device, license and contract in one register. Who holds what, when a warranty ends, what depends on what — all at a glance.
Monitoring
Your network and devices are watched live. The moment something breaks, a ticket opens automatically — we're on it before you even notice.
Not a feature list — real value for your business.
Guaranteed SLA
Response and resolution times are fixed by contract. Not promises — measurable commitments.
Fast response
Requests are captured instantly and routed to the right specialist. Wait times drop to a minimum.
One platform
Ticketing, assets, monitoring and knowledge base together. No scattered tools, no lost information.
Transparent reporting
Real-time reports: how many requests, in what time, with what result. You see exactly what you pay for.
Data security
Every customer's data is strictly isolated. Encrypted access, a full audit trail and role-based permissions.
Multilingual and local
In Azerbaijani, English and Russian. A local team, in your time zone, in your language.
Three simple steps — no painful migration.
Talk and consult
We speak with you, understand your current setup and needs, and define the right support model together.
Setup and onboarding
We configure the platform for your team, your devices and your processes. SLAs, categories and notifications come ready.
We run it
We handle support — requests, monitoring, reporting. You focus on your core business.
A local partner that understands your business.
- Built in Azerbaijan — a local team, local support, in your time zone
- Part of the Onyx product family — a proven, trusted platform
- Strict data isolation and security — every customer in their own safe space
- Fully multilingual — in Azerbaijani, English and Russian
Have your own IT team?
Then run the platform yourself. Start free, build your own helpdesk and scale when you need to — you can switch to our managed service anytime.
Request a consultation
Start with a consultation. We listen to your situation and propose the right fit — with no commitment.
Fill in the form — we'll get back to you within 24 hours.