v0.33.1Your IT support, finally handled
Hand your company's IT helpdesk to the ONYX team. We run it, you get outcomes — a guaranteed response time, a steady workflow and full transparency.
No commitment · We reply within 24 hours
Part of the Onyx product family — built in Azerbaijan, supported by a local team in Baku
In growing teams, IT support quietly turns into an expensive, invisible burden.
Responses lag
People wait hours — sometimes days — on simple issues. Every minute is lost productivity.
Chaos and no trail
Requests get lost in chats, emails and hallway conversations. Nobody can track who did what.
The team is overloaded
One or two in-house IT people carry the whole load. When they take leave, support stops.
Hidden costs
Headcount, tool licenses and surprise outages eat the budget — and the outcome is still unpredictable.
ONYX Helpdesk isn't just a helpdesk system — we're the team that runs your support end to end, all on one platform.
Helpdesk & Ticketing
A ticketing system where every request is logged, prioritized and tracked. SLA-driven workflows, approval steps and multilingual support — nothing slips through the cracks.
Asset & CMDB
Asset management in one register: every device, license and contract. Who holds what, when a warranty ends, what depends on what — all at a glance.
Monitoring
Your network and devices are watched live. The moment something breaks, a ticket opens automatically — we're on it before you even notice.
Not a feature list — real value for your business.
Guaranteed SLA
Response and resolution times are fixed by contract. Not promises — measurable commitments.
Fast response
Requests are captured instantly and routed to the right specialist. Wait times drop to a minimum.
One platform
Ticketing, assets, monitoring and knowledge base together. No scattered tools, no lost information.
Transparent reporting
Real-time reports: how many requests, in what time, with what result. You see exactly what you pay for.
Data security
Every customer's data is strictly isolated. Encrypted access, a full audit trail and role-based permissions.
Multilingual and local
In Azerbaijani, English and Russian. A local team, in your time zone, in your language.
Three simple steps — no painful migration.
Talk and consult
We speak with you, understand your current setup and needs, and define the right support model together.
Setup and onboarding
We configure the platform for your team, your devices and your processes. SLAs, categories and notifications come ready.
We run it
We handle support — requests, monitoring, reporting. You focus on your core business.
A local partner that understands your business.
- Built in Azerbaijan — a local team in Baku, local support, in your time zone
- Part of the Onyx product family — a proven, trusted platform
- Strict data isolation and security — every customer in their own safe space
- Fully multilingual — in Azerbaijani, English and Russian
Have your own IT team?
Then run the platform yourself. Start free, build your own helpdesk and scale when you need to — you can switch to our managed service anytime.
What companies usually ask before the first call.
What is a helpdesk (service desk) system, and why does a growing company need one?
A helpdesk system collects every IT request in one place, prioritizes it and records each step. Past 20-30 people, requests arriving by chat and hallway conversation stop being manageable — nobody can see who is waiting for what, or when an issue was actually resolved. A ticketing system removes that blind spot: every request gets an owner, a deadline and a measurable outcome.
What changes if we run the platform ourselves versus ONYX running our support?
There are two models. In the first you operate the platform: your own IT team works the queue and we provide the system and its upkeep. In the second — IT support outsourcing — ONYX engineers answer the requests and the SLA commitment is ours. You can move between the two at any point; your data stays where it is.
What does an SLA response time mean in practice?
An SLA fixes two different clocks: first response (how long before a real engineer picks the request up) and time to resolution. The targets differ by priority — a downed server and a printing problem do not share a deadline. The system runs both timers on every ticket, warns before a breach, and the actual compliance percentage shows up in your monthly report.
How is ticket, asset and monitoring data isolated between customers?
Each customer is a separate tenant and the data is isolated at query level — a user only ever sees their own company's tickets, equipment and monitoring metrics. Permissions are role-based and every change lands in an audit trail. For companies with their own IT team, the internal queue is invisible to our engineers entirely: only escalated tickets reach us.
How long does onboarding take?
A standard setup takes one to two weeks: users and categories, SLA rules, notifications and the email integration. Filling the asset management register depends on how much equipment you have — with an existing inventory list the import is a few hours' work. Monitoring agents are usually the last step and do not interrupt day-to-day work.
What happens to our existing tickets and email flow?
Your current support address (say support@company.az) is forwarded into the system: every message sent there becomes a ticket automatically, and nothing changes for your staff. We migrate open requests; keeping the old archive where it already lives is usually cheaper. During the transition both channels can run in parallel.
Request a consultation
Start with a consultation. We listen to your situation and propose the right fit — with no commitment.
Fill in the form — we'll get back to you within 24 hours.